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FAQ

 

WHERE ARE YOU BASED?

We're happily based in Des Moines, WA, USA (just South of Seattle on the map).

 

HOW DOES SHIPPING WORK?

Wolfen Club partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS and other global carriers like DHL.

 

Thanks to smart logistical decisions, we can provide the whole shipping experience without having our own warehouse. This gives us the opportunity to offer free worldwide shipping

Because we ship directly from our partners in these countries, your item may take 1-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking). We understand this can make you nervous. To help keep you in the loop we now provide a way for you to track your purchase from our partner factories right to your doorstep. You can track your orders 24/7 here.

All orders are processed for up to 5 days and come complete with a tracking number so you can stay up to date on your order once it is dispatched. Tracking may not be available to all countries. If you have any questions regarding Shipping, feel free to contact us.

The shipping time does not include the processing time that can take up to 3 days.

Destination

Cost

Shipping Time

US

FREE

7-12 Business Days

International FREE 7-50 Business Days

 

In some rare situations, due to poor weather, strikes and even international conflicts, delivery can take up to 60 days. Please know this is very rare; however, it has happened. Here's our promise to you: if you have not received your item after 60 days, we will refund your purchase in full. We'll take on the risk.

We offer international shipping options too - no matter where you are, you can buy from us and your watch will be carefully prepared, wrapped and shipped to you. Track your order here.

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement! You have nothing to lose; we bare all the risk.

HOW MUCH DOES THIS WATCH COST IN MY HOME CURRENCY?

Since we have club members all over the world, we often get asked, "how much is this watch in my country?". In order to make it simpler for our members we have included a state of the art currency converter. You'll find a link to it at the top of every product page. Here's what the converter looks like:

Currency_Converter

 

Finding the price of a watch in your home currency is simple. Just click the little arrow next to the flag and pick your currency from the drop down list. That's all there is to it! All the prices on the web site will now display in the currency you selected. Now you'll know exactly how much you favorite new watch costs in your home currency. 

We're constantly looking for ways to improve our web site. If you come up with a great idea that would help our members, visit the Contact Us page and drop us a line!

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

You have our promise, we'll make it right.

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